Last updated: 20th February 2023 

What is the warranty and how long does it last? 

24 months from the date of purchase. 

Suppose a manufacturing defect occurs in your Ooka device during the warranty period. In that case, we, as the manufacturer (and the guarantor) will replace the defective device with an equivalent item free of charge. 

Territorial scope 

This warranty is only available to customers in Germany. 

How to make a claim 

If your device develops a fault, we would encourage you to first look for any obvious reasons for the fault and consult the user manual or the FAQ section on ooka.com. 

If that doesn't resolve the issue, please contact our Customer Services team who will be happy to help. You can contact them by emailing de.consumercare@ooka.com or via the Live Chat on the website. 

Please be ready to quote your device’s serial number and the date of purchase when you contact us. 

What the warranty won’t cover 

Please note that the warranty won’t cover defects due to: 

- Normal wear and tear - including cosmetic damage such a chips, scratches or dents where the function of the product is unaffected) 

- Improper or abusive handling 

- Failure to follow the manufacturer’s instructions of use 

- Attempts to repair the product by yourself 

- Accidental damage – for example, if you drop the device. You may find that this type of damage is covered by your household contents insurance policy if you have one 

It also won’t cover: 

- Repair costs caused by external factors such as fire, theft, and weather (including rain damage) 

- Consumables such as batteries, fuses, light bulbs etc. 

- If the product has been used commercially or for business purposes 

- Any loss suffered as a result of not being able to use the product, or any loss over and above the purchase price of the original item 

- Servicing, inspecting or cleaning of the product, 

- Your legal rights. This warranty does not affect your statutory rights but rather extends them. 

Withdrawal policy

(1) Consumers have a statutory right of cancellation when concluding a distance selling transaction, about which the Provider provides information below in accordance with the statutory model. The exceptions to the right of cancellation are regulated in paragraph (2). A sample cancellation form can be found in paragraph (3).

Right of Withdrawal

You have the right to withdraw from this contract within 14 (fourteen) days without giving any reason.

The 14 (fourteen) days period starts after you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise the right of withdrawal, you must inform us, Ooka GmbH, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of the withdrawal:

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

(2) The right of withdrawal does not apply to contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

(3) The provider shall provide the following information about the model withdrawal form in accordance with the statutory provisions:

Model withdrawal form:

If you wish to withdrawal from the contract, please fill out this form and send it back to us.

   - To Ooka GmbH, Fahrenheitstr. 5, 86899 Landsberg, Tel: , 1002617 162 +49

   - E-mail: de.consumercare@ooka.com

   - I/We (*) hereby revoke the contract concluded by me/us (*) to purchase the following product (*)

   - ordered on (*)/received on (*)

   - name of Customer(s)

   - adress of Customer(s)

   - signature of Customer(s) (only if this form is notified on paper)

   - date

(*) Delete as appropriate.