Shipping & Returns FAQs

Flexible payment options

 

Use the payment method that suits you best. Simply select it at the checkout. 

Shipping

 

Have your products delivered to your home within 2-3 days by DHL delivery free of charge for orders over EUR 59. 

Track & Trace

 

As soon as your order is on its way, we will send you a tracking number by e-mail. If you have set up a OOKA customer account, you will find more information there.

Returns

 

Online purchases can be returned up to 14 days after receipt of the goods with a full refund of the purchase price* (Terms & Conditions apply).